Protecting your health and every customer's
Exchange & return policy
Cosmetics, skincare and perfumes are personal products, so our policy protects every customer's health while guaranteeing your rights if anything goes wrong.
When you can exchange or return
- The product arrives damaged, broken or leaking.
- You received a different item (another product, shade or size).
- The product is sealed and unused, within 3 days of delivery.
When returns are not possible
- Opened or used products, or products whose seal was removed — for public health.
- A shade that does not suit you after trying it — ask us about shades before ordering.
How to request an exchange
- 1. Check the order in front of the courier and refuse it if it is damaged or wrong.
- 2. If you notice a problem later, message us on WhatsApp with the order number and a photo within 3 days.
- 3. We arrange the exchange or return and tell you how long it takes.
Frequently asked questions
Can I return a perfume after trying it?
No. Opened perfumes and cosmetics cannot be returned for hygiene reasons, unless they have a clear defect.
What if the product arrives broken?
Refuse it in front of the courier, or send us a photo within 3 days and we will exchange it.
Ready to shop?
Pick your product, enter your address, pay on delivery.